by teresa | Sep 24, 2023 | Business
What’s your drink order? Mine is a Trenta iced black tea with eight pumps of peppermint. Previous obsessions have been mint boba tea with extra boba, xl caramel coffee with six and six, and . . . during a very sleep-deprived time, a venti peppermint mocha with...
by teresa | Mar 1, 2021 | Business
Do Y’all Remember the Mall? There was a time in the late 2000s when you couldn’t walk through the mall without getting your hand snatched by a saleswoman at a kiosk. “Do you have a natural nail?” she would ask, buffing and examining your cuticles. I...
by teresa | Feb 11, 2021 | Business
“BE YOURSELF” It’s only at the most anxious parts of life that someone gives you the advice to “be yourself!” New middle school? “Be yourself!”Talent show audition? “Just be yourself!”Job interview? First date? Reality show...
by teresa | Feb 1, 2021 | Business
My Toughest Client I was starting to believe her. She had a very persuasive argument for why her way made more sense than mine. “There are times for flexibility”, she argued. Tears were in her eyes as she explained she doesn’t ask for...
by teresa | Jan 21, 2021 | Business
An easy guide to responding to customer complaints by email. Responding to customer complaints wasn’t how I thought my day was going to get started but I should have known it was going to be a tough day when I woke up two minutes before my alarm clock with a feeling...
by teresa | Nov 17, 2020 | Business
From Car Accidents to COVID, I know recovery. and trust me, this is your comeback. My car accident happened out of nowhere. Life was normal, someone didn’t pay attention, and in a flash of a second everything was upside down. As a small business owner...
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